Healthcare
Results chasing
What the result means, and what happens next, stays clinical.
A result that nobody has opened is an administrative failure the record can already see.
The workflow
Results chasing
- 01Watch
Results are read from the system that receives them.
- 02Age
Anything unopened past the service’s limit is listed.
- 03Surface
The list is given to the team that owns the worklist.
- 04Close
Acknowledgement clears the item.
What the result means, and what happens next, stays clinical.
The problem
Results chasing still depends on a queue.
Results return into an inbox or a worklist and wait. There is no reliable view of what has been seen.
Current process
Hope that the inbox is cleared.
Results return into an inbox or a worklist and wait. There is no reliable view of what has been seen.
The solution
A recorded workflow, with people where the decision sits.
Handled in the workflow
Unactioned results are listed against the rule the service set: time, type, or both. The list is the chase. Acknowledgement is written back.
- Watch
- Age
- Surface
- Close
Your team stays in control
What the result means, and what happens next, stays clinical.
A timed list of what has not been touched.
How it works
From the queue to a recorded outcome.
Unactioned results are listed against the rule the service set: time, type, or both. The list is the chase. Acknowledgement is written back.
01
Watch
Results are read from the system that receives them.
02
Age
Anything unopened past the service’s limit is listed.
03
Surface
The list is given to the team that owns the worklist.
04
Close
Acknowledgement clears the item.
Without it
Hope that the inbox is cleared.
With UYP Systems
A timed list of what has not been touched.
What the result means, and what happens next, stays clinical.
Also in Healthcare
The rest of the range.
Absence and cover
When a shift opens, the record, the rules and the contact work should already be in one place.
- Report
- Identify
- Contact
- Record
Rostering administration
The roster is already the plan. The lost time is everything that happens after it changes.
- Watch
- Check
- Queue
- Close
Bank and agency fill
Open duties should move through the pools the service already trusts, with a record of every ask.
- Open
- Offer
- Collect
- Confirm
Discuss Results chasing.
A result that nobody has opened is an administrative failure the record can already see.