Healthcare
Absence and cover
The service accepts who works. The software does not fill the shift by itself.
When a shift opens, the record, the rules and the contact work should already be in one place.
The workflow
Absence and cover
- 01Report
The absence arrives through the channel the service has set.
- 02Identify
The duty, the skill and the location are taken from the roster data supplied.
- 03Contact
Eligible cover is asked, in the order the service defined.
- 04Record
The outcome is written back. Open duties remain open.
The service accepts who works. The software does not fill the shift by itself.
The problem
Absence and cover still depends on a queue.
Absences arrive by phone, message and inbox. The rota, the bank list and the agency line are separate. The same details are retold while the shift stays empty.
Current process
Calls, lists and spreadsheets, repeated for every opening.
Absences arrive by phone, message and inbox. The rota, the bank list and the agency line are separate. The same details are retold while the shift stays empty.
The solution
A recorded workflow, with people where the decision sits.
Handled in the workflow
The notification is captured, the affected duty is identified, and eligible cover is contacted through the channels the service has configured. Acceptance is written back. An unfilled duty stays visible.
- Report
- Identify
- Contact
- Record
Your team stays in control
The service accepts who works. The software does not fill the shift by itself.
One workflow from the report to the recorded outcome.
How it works
From the queue to a recorded outcome.
The notification is captured, the affected duty is identified, and eligible cover is contacted through the channels the service has configured. Acceptance is written back. An unfilled duty stays visible.
01
Report
The absence arrives through the channel the service has set.
02
Identify
The duty, the skill and the location are taken from the roster data supplied.
03
Contact
Eligible cover is asked, in the order the service defined.
04
Record
The outcome is written back. Open duties remain open.
Without it
Calls, lists and spreadsheets, repeated for every opening.
With UYP Systems
One workflow from the report to the recorded outcome.
The service accepts who works. The software does not fill the shift by itself.
Also in Healthcare
The rest of the range.
Rostering administration
The roster is already the plan. The lost time is everything that happens after it changes.
- Watch
- Check
- Queue
- Close
Bank and agency fill
Open duties should move through the pools the service already trusts, with a record of every ask.
- Open
- Offer
- Collect
- Confirm
Clinical letters
The consultation is finished. The letter should not be another afternoon of typing.
- Take the note
- Draft
- Hold
- File
Discuss Absence and cover.
When a shift opens, the record, the rules and the contact work should already be in one place.