Healthcare
Referral administration
Urgency and acceptance onto a pathway stay with the service.
A referral should be complete before it joins the waiting list, not after someone has already been waiting.
The workflow
Referral administration
- 01Receive
The referral is taken from the channel in use.
- 02Check
Required fields and attachments are tested.
- 03Return or queue
Complete items wait. Incomplete items go back with a reason.
- 04Record
The status is visible to the service that owns the list.
Urgency and acceptance onto a pathway stay with the service.
The problem
Referral administration still depends on a queue.
Referrals arrive incomplete. Missing tests, missing details and unclear urgency are found late.
Current process
A pile of referrals, reviewed when there is time.
Referrals arrive incomplete. Missing tests, missing details and unclear urgency are found late.
The solution
A recorded workflow, with people where the decision sits.
Handled in the workflow
Each referral is checked against the dataset the service requires. Complete referrals are queued. Incomplete ones are returned with the missing item named.
- Receive
- Check
- Return or queue
- Record
Your team stays in control
Urgency and acceptance onto a pathway stay with the service.
A gate at the front of the list.
How it works
From the queue to a recorded outcome.
Each referral is checked against the dataset the service requires. Complete referrals are queued. Incomplete ones are returned with the missing item named.
01
Receive
The referral is taken from the channel in use.
02
Check
Required fields and attachments are tested.
03
Return or queue
Complete items wait. Incomplete items go back with a reason.
04
Record
The status is visible to the service that owns the list.
Without it
A pile of referrals, reviewed when there is time.
With UYP Systems
A gate at the front of the list.
Urgency and acceptance onto a pathway stay with the service.
Also in Healthcare
The rest of the range.
Absence and cover
When a shift opens, the record, the rules and the contact work should already be in one place.
- Report
- Identify
- Contact
- Record
Rostering administration
The roster is already the plan. The lost time is everything that happens after it changes.
- Watch
- Check
- Queue
- Close
Bank and agency fill
Open duties should move through the pools the service already trusts, with a record of every ask.
- Open
- Offer
- Collect
- Confirm
Discuss Referral administration.
A referral should be complete before it joins the waiting list, not after someone has already been waiting.